Rocket from Richmond Sends in a "Customer Service" Link He Thinks We Might Like.

Oh, the customer service model. Yes, I hear my son (a faculty member at Xxxxxxx University) always talk about it. So your readers might enjoy this website about customers and how often they're NOT right.

And as a teaser, here's one that comes from their blog about faculty members...

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Wake Up And Smell The Fumes

COLLEGE | ORANGE COUNTY, CA, USA |

(I’m a public safety officer in charge of the entire campus over the weekend. A large building has been locked, secured, and the key card access has been turned off because the building is being fumigated. I get a call on my work phone.)


Me: “Campus safety, how can I help you?”
Faculty: “Hi, I need to get into [building].”
Me: “Sorry, that building is closed for fumigation.”
Faculty: “I know, I left something in my office that’s really important. I need to go up and get it.”
Me: “I understand, but the entire building is locked up so no one can get in.”
Faculty: “I know, I have been trying to get in. They must have shut off the keycard readers.”
Me: “You’re trying to get in? You can’t sir. The entire building is filled with toxic fumes.”
Faculty: “I know that! I just need to get in real fast and grab something.”
(His office is actually on the 4th floor. Even running and taking the elevator could be a 6-10 minute round trip in poisonous gas.)
Me: “Sir, I can’t let you in. You could become seriously ill from the fumes. I can’t take that responsibility.”
Faculty: “What if I wrote you a note saying it was okay?”
Me: “That likely wouldn’t protect me from much if I let you in and you collapse. Then I would have to go in and get you and compromise my health and safety.”
Faculty: “But you’re Campus Safety! Isn’t it your job to do that?”
Me: “I’m ensuring your safety by not letting you in a poison-filled death trap.”
Faculty: “Fine, then!” *hangs up*