Wednesday, March 14, 2012

Another in a Long Line of, "Is it just me?" Posts

I know that I have a history of playing a curmudgeon up here and on RYS, but really, I'm a pretty decent fellow. My student evals tend to be quite good--"stellar" was once used by a former department chair--and the word on the street tends to be that I work well with students. I submit this context to you just to make it clear that I'm not always an enormous asshole.
"You've made it!
You've made it to
your appointment!"

Nevertheless, here I am, feeling like I'm an enormous asshole.

I work full time in what I'll call an academic resource center at a fairly large university (my teaching gigs are, of course, adjunct ones). For the most part, I work with students who are underperforming academically and who are in need of "support." Primarily, I work with students on their writing.

My position essentially requires me to hold 40 office hours a week, during which students can schedule hourly appointments with me to discuss whatever academic concerns they are shouldering at the moment. Some students meet with me weekly. Some merely drop in when needed. Some students make excellent use of the resource and get themselves out of trouble. Some students simply use the resource as a way to feign productivity. It is this last population that concerns me today.

It is often the case that my office sees students on a very regular basis, because many of those students are always in academic distress. Therefore, I know many of the students who come through my office door quite well. Almost inevitably, the students who are largely nonfunctional, and therefore barely deserve to be called "students," either cancel or miss their appointments with me with great regularity. Given that our office operates on the premise of unconditional support, there's no way that we can call out these students on that kind of behavior--even though it wastes countless hours of staff time. As of just a few years ago, I was not on Facebook. Now, it's the only thing to keep me occupied when I wait, wait, wait . . . wait, wait . . . wait, and wait some more . . . and some more . . . for my students not to arrive for their appointments. Because when I wait a mere few minutes for them to arrive, and then begin doing actual meaningful work on the assumption that they won't arrive, they, of course, do arrive--10-30 minutes late. Maddening, it is.

So, when do these nonfucntional students want to meet with me? When have they finally gotten their acts together and are finally ready to do work? When have they finally reached levels of self-actualization that allow them to see that carrying around four incompletes from two semesters ago is not going to end well? You guessed it: Spring Fucking Break.

As a "staff" member, I have to report to work during break time. Sure, I could use vacation days to avoid being in work when there aren't any students around, but that seems to undermine the point of taking vacation time. So here I am. On Spring Break, being forced to meet with these students.

And here is where I feel like an asshole. Every time one of these students calls to schedule an appointment with me, I seethe in anger, because I can't help but feel that they're full of shit: "Oh, now, after skipping your last five appointments during the actual semester, you're ready to meet with me . . . during the time when you, and I, should be elsewhere doing other things." Please.

At best, that kind of behavior, from what I've seen, just provides these students the illusion of productivity. They can feel that they are actually doing their work when, if they were actually doing their work, they wouldn't need to meet with me during their respective breaks, because they wouldn't be behind in the first place. To boot, meeting with me during Spring Break fosters this sense that they're all self-sacrificing martyrs who are working oh-so-hard but yet all those mean professors just won't extend their due dates by another six months or so.

Inside, I'm troubled that I feel this way. I know that some students actually do make use of the break time to get caught up, because some of those students get into sticky academic situations for legitimate reasons.

Nevertheless, I can't stand to feel like I'm being manipulated, which is precisely what will happen. In a few weeks, I'll likely be CC'd on an email from one of these students to a professor. I will not have asked to be CC'd on this email, nor will I have ever suggested that I should be CC'd on any student emails. This email will inform the professor that the student has been working really hard, and, as Dr. Nothaughty can attest, even met with him at the Academic Resource Center during Spring Break. Therefore, can't the professor in question just extend the deadline until the end of the semester? If the professor needs any clarification about any of this, he can feel free to contact Dr. Nothaughty.

By the time I read to the conclusion of this intrusive, inappropriate email, the professor will already have responded, of course keeping me CC'd on this correspondence that will likely keep me up at night.

The professor--because our university has absolutely shit academic standards--will agree just to give the student an incomplete for the term, provided that the student in question continues to meet with Dr. Nothaughty.

The student will respond thusly: Thanks :-)

The student will then schedule a series of appointments with me, most of which won't be kept.

Know which ones will be kept?

The ones during Summer Fucking Break.

20 comments:

  1. I know that the behaviour of not making any of the term-time appointments makes this unlikely, but if they're anything like me, they don't have time to do anything during term. I don't see any friends for coffee and I avoid as many appointments as humanly possibly during the term. Then during Reading Break suddenly I can breathe a little, and have time to schedule extra stuff. And then term closes in over my head again...

    Can you not have a policy that says "the office must be notified of missed appointments in advance. Those who miss an appointment without notifying us will be - " I don't know. Boiled in oil? Not allowed to make another appointment after 3 missed appointments?

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    1. Or, since I understand that you can't kick them out of your tutoring service forever: why not just say that if they missed at least two appointment during the semester, then you won't meet with them during Spring Break? That is, why not just make your Spring (and other) Break rules just a little bit stricter than your semester rules? This way you could negotiate a little break for yourself without technically reducing your availability to students?

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    2. I'm hesitant to say too much up here, because I don't want to emerge from the shield of anonymity. I'm also hesitant to add too many rules to the way that I interact with students, mostly because I understand that these students, in many cases, are having difficulty navigating a system that often has a whole lot of rules. In other words, I do try to be as supportive and as open as possible. Having said that, I know when I'm being played, and it bothers me that I continue being played by the same people over and over again.

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  2. Oh, and I trust this correspondence doesn't actually keep you up at night. This is so very much Not Your Problem. Don't care more about their education than they do.

    I do understand being angry at being manipulated. But this may be the only way they can get through a system, for which their earlier education simply did not prepare them. I used to work on a crisis line, and it used to make me angry that people would occasionally call in and report a range of suicidal symptoms, or their friends would, and it sounded to me as if they had a checklist handy of the words they needed to use that would legally require me to call the police and get them involuntarily committed for evaluation in the local mental hospital. Because I was obviously being manipulated to call the police so that they would get committed. Why are they doing this? I would ask myself. Why don't they just show up at the door of the hospital if they need help?

    But after a month or so I discovered that if you just showed up at the door of the hospital, they would just send you away. They didn't have the beds (well, they do, but they've closed two floors for lack of money to pay staff, and thanks so much, provincial government scumbags), so you couldn't just show up and get checked in. The ONLY WAY to get a bed at night in the mental hospital was to phone a crisis line and report suicidal symptoms. Because if and only if a crisis line worker called the police, they could get a bed.

    And maybe they were suicidal and maybe they weren't, but they sure as hell needed help, and they knew it, and I was part of the necessary process to get the help they needed. They couldn't get it any other way.

    And so with your students. The ones that drive you the most nuts are the ones that are really not coping well with post-secondary education. They just aren't. They do need help. They need more help than they know, and they need you to actually, you know, teach them something, not just help them game the system. But if that's all the help they'll take from you, maybe it will actually enable them to buy enough time to eventually pull themselves together and graduate. It is sad that they won't let you do more. But Not Your Problem.

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  3. Here's my advice based on personal experience.

    Stop listening to your feelings. Stuff them down, deep down within you. Squeeze them into the tiny spot that used to be occupied by your soul, before the students maliciously destroyed it.

    Oh, and Angry Birds is a fun way to pass the time too.

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    1. And Angry Birds is also available on Facebook.

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    2. Noooooo, I so NOT needed to know that I can get to Angry Birds without an iphone-gadgety-thingie...

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  4. Since you cannot outright prohibit these meetings during breaks, is there any way for you to limit these appointments during the first portion of Spring Break, or whatever works best for you?

    Will faculty support your recommendations for these students if you explain how it affects your schedule and life to have your break disrupted?

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    1. In addition, with these students, since they're clearly not being held accountable, is it helping or hindering them to support such flakey behavior? I know they need help: I work with similar populations (the most 'at risk' college students who simply shouldn't be in college), but sometimes I have to consider whether accommodating their flakiness allows that flakiness to continue. And it's not always the same for each student. What motivates one may not work for another (hence the challenge when making strict policies). But they also have to learn that they also have to live within constraints set by others. It's such a challenge!!!

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    2. TCC, these are the questions that are at the root of my post. It should be noted, I suppose, that the students who are requesting meetings with me during SB are doing so right at the very end. Optimistically, we can assume that they have used the break to accomplish something and that they will bring their work to the sessions. However, history has proven otherwise. I'll probably spend the first 15+ minutes of our meetings hearing about why they couldn't do anything during spring break, but yet, here they are, ready to get everything done over the weekend.

      Again, I'm sympathetic to these thought processes, which are clearly not working for many of these students. Nevertheless, I do think on most days that I am just accommodating flaky behavior, and that troubles me, too.

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    3. Dr. NN, I don't know about your school, but at ours, the Learning Center was not set up until a few years ago to deal with ongoing faculty complaints about students who couldn't function. It also correlated with our open enrollment policy.

      Since you are probably expected to accommodate the flakes, you're also stuck in a very helpless position or trying to balance the flakes' needs with faculty expectations of miracles.

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  5. Assuming that it really isn't the best idea to set limits on how many appointments they can miss and still be eligible for your help (which would be my impulse, but I do realize there are arguments against it), I think you need to find a project that can be worked on in small and unpredictable increments of time, and that will, over time, produce visible results. Could you take up knitting, perhaps, or some other handwork? Or sign up to participate in an online transcription project, or start your own? Making some productive use of the time would, I think, be the best revenge.

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  6. I have to hold office hours. I really don't care if no one shows up or everyone shows up. I get paid the same way regardless. I have 40 RSS feeds to go through that usually eats up the 3 hours.

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  7. The reality is, I think, that you care and you want them to care. When we're honest, and not bringing the snark, that motivates many of us. But IMHO higher education is structurally suited to enable snowflakery because of the way we set up evaluation structures. It may be that our evals wouldn't suffer if we brought the pain to the little darlings, but who wants to play dice with their career in that way?

    I know others have said this, but there must a time (3 missed and unexplained appointments? 5?) when adult responsibility sets in. You can't just waste a professional's time like this . . . unless you're in college of course!

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    1. Our writing center does this (so many missed appointments, and no more can be scheduled for a week or two, or, in extreme cases, the semester), and it makes sense to me. But it sounds like Dr. Nick may be working with a particularly vulnerable population, though I still wonder whether some tough love might be in order.

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  8. If you've got a full-time salary and you're paid to be on campus 40 hours a week, including spring break, that's your job and you have to do it. If the students don't show, then do whatever the fuck you want during that time. You have to be there anyway.

    Don't give yourself grief about it, because they certainly aren't giving themselves grief. You have nothing to hold over their heads. You don't have power in this situation. So think about it as if you're being paid to do nothing. Nothing. Student doesn't show up? Time to work on that novel. Watch an old ep of Star Trek. Whatevs.

    What I would do, however, is keep a running tab of who shows and who doesn't. And then, mindfuck them. As in: "Harry, I see you missed the last meeting. That meant I couldn't schedule that time to help another student. Please don't cancel appointments or not show up at the last minute, because that makes it harder for me to help others."

    Then, take out a clipboard and look at it with a very serious face. Make a check mark on it. Say "I'm glad you were able to show up today. I'm keeping track of these things because I have to be able to tell my boss and any other professor in case I'm asked."

    So no, you can't dock them. But yes, you can make them aware that you are keeping track of them, and that other people might "know" if they keep buggering off.

    And, of course, you don't ever, EVER meet with them, or help them, outside of the time you're paid to.

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  9. As usual, Stella has just about the best advice around.

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  10. This is what your post made me think of:
    "Because these wings are no longer wings to fly
    But merely vans to beat the air
    The air which is now thoroughly small and dry
    Smaller and dryer than the will
    Teach us to care and not to care
    Teach us to sit still."
    -TS Eliot, "Ash Wednesday"

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