-Academic Charlotte Anne
Friday, September 28, 2012
When a Post Comes In As One Big Paragraph, We Try to Post It Right Away! Academic Charlotte Anne Lets Loose!
OK you have got to be fucking kidding me. So the Prez sends out an email wherein s/he uses the horrifying phrase “improve customer service.” It’s not even subtle anymore. I can‘t even pretend it isn’t real. There is not enough bourbon in Bubba’s booze bin to erase it from my brain. It‘s real. It is the new dogma. AHHHHH! What is WORSE is that when I pointed this out to a colleague s/he states “Oh that’s fine for student affairs, registration and the like, I have no problem with that, as long as they don‘t expect it in my classroom.” WTF??? Jumpin’ Jebus on a pogo stick. REALLY??? Do you REALLY think that the snowflakes will magically change their behavior/attitudes from “customers” whilst in building X to “responsible adult learners” in building Y? Did someone from administration come by with some funky Kool-Aid while I was in class? And when Snowy McSnowflake doesn’t like the zero I just gave her in building Y, you can bet she will march her little ass over to building X where she will be a customer, and the customer is always right. And more importantly, the customer must always be HAPPY. Yeah, a customer service philosophy on one half of the campus will work great. Idiot. It is like trying to half flush the toilet. With about the same results. I don’t know what makes me more pissed off, the fact that we have officially moved into customer service mode or that I work with proffies who can’t see the problem with that.