Tuesday, May 3, 2011

IT Incompetence

Dear IT department,

I just would like to express my sincerest of gratitude for sending someone by last week, only to have him shrug his shoulders and say, "Sorry that the computers in your classroom don't work.  The guys are installing a projector in your classroom and I can't do anything."

Thank you for shutting down all of the computers in my classroom without telling me.  Did it ever occur to you to overhaul a room between semesters?  Did it ever occur to you to communicate with an instructor if you are going to shut down his classroom?

Despite the fact that all courses taught here are web-enhanced, you felt it necessary to do your job, just as it is necessary to do mine.  You sent a non-technician by this morning to re-address the still non-functioning computers.  I asked him who coordinates all the IT stuff, and he said he didn't know.  So, you people don't know who you work for?  I don't buy that for one minute.

7 comments:

  1. I'm fortunate. Our IT is actually pretty good. I can't imagine them ever doing anything that boneheaded.

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  2. Who is always saying "Die IT, die!" around here?

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  3. @ Beaker

    I think it's Susie from Square State.

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  4. Semesters, classes and schedules mean nothing to IT people. I once taught in a room were IT pushed all the desks into the hall, left ladders and tools all over the place, and had a food buffet (no kidding) set up on a table. When I complained, IT denied they were working in the room. I took pictures of the buffet and sent them to the provost. Next class, the room was nice and clean.

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  5. BB: I'm one of the two or three who says "Die IT, die!"

    EMH: Hmmmm... "1 of 3"; I am certainly not "7 of 9".

    Anyway, I had something vaguely similar. We had a presentation being given by some BIG local business leaders and some IT folks came in just before it started. They told me their contractors were there to work on the AV system... during our scheduled presentation time (which had been scheduled for months)!

    We were polite in saying "we understand, but this must wait until later"... but given with the stare: "get the f*** out of here now".

    Die IT, die!

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  6. 1. It must be hard to be a computer-generated hologram if your IT department sucks. Seriously, one long lunch break too many and you're pretty much fucked forever.

    2. "Die IT, die!" is pretty much our rallying cry. Perhaps it should be added to the glossary?

    3. As a teacher of Regency Studies, we don't have to use anything from IT, which is good—kings like us should never be subject to another. We've seen the sad results of what happens when our fellow nobility tries to use the (perpetually broken) projectors in the so-called "smart" classrooms. One day, we are told, it will be fixed. Right. We believed that the last three times you told us that, too.

    Die, IT, die!

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