A "DIE, I.T., DIE" play in one act:
I.T.: Hello, this is X, how can I help you?
Me: Hi, X, my email account keeps asking me for my credentials but won't accept them as valid.
I.T.: That means your password has expired.
Me: No, it was working this morning.
I.T.: Then you changed it and it's not syncing up.
Me: No, it's the same password that I was using this morning.
I.T.: Your password needs to be the same for the email system, the CMS system, and the school system.
Me: They are, it's the same password, it was working this morning.
I.T.: It needs to be the same password for your iPad.
Me: What? I don't use my iPad, I haven't turned it on in forever, what does that have to do with anything?
I.T.: The passwords need to be the same otherwise the iPad won't recognize your password.
Me: I didn't use the iPad, I'm not on the iPad, I didn't turn on my iPad, I'm on my office laptop trying to use the password that I was using remotely from home this morning and which was working.
I.T.: Well, if you're not using the iPad we need to take it back.
I.T.: Because the passwords need to be the same.
I.T.: I'm trying to help you, the passwords need to be the same because if they aren't then the email account on your iPad won't sync up and you'll get that message.
Me:……………….All the passwords are the same. I didn't turn on my iPad this morning.
I.T.: Let's restart your computer. (i.e., "Have you tried turning it off and turning it back on again
Me: I restarted it this morning, just FYI.
I.T. See, so when your email and iPad and your school account passwords aren't syncing up, it means there's a problem.
Me:……………………………Yes, that's why I called. Thank you for your help.
Heywood from Henderson