But, I then thought of my recent experience at Sears, where I overheard the appliance sales person talk down an angry customer. This customer was upset because the delivery man had failed to turn on her refrigerator before he left. She didn't know how to make her refrigerator get cold enough to preserve her frozen chicken. And worse, the delivery person had left some of the packing material behind. She also didn't know how to remove that. This salesperson spent about 15 - 20 minutes talking her down, and in the end, offered her a discount.
( I was waiting endlessly for my own salesperson to help another customer, who seemed to be a very lonely person.)
This, I would say, is more the actual job that I do. Faculty, students, parents, other administrators. I help them turn on the refrigerator, and I take away the leftover debris.